Knowledge base
Guides for professional buyers
Reference material on sourcing, private label, compliance, materials, and warranty. Use the contents to jump to a section.
Sourcing Guide
A practical overview of how professional buyers evaluate, sample, and place wholesale orders with CHISA.
Begin by defining your assortment strategy: the categories, price positioning, and target markets you intend to serve. Our catalog is organized by brand and category so you can align selections with your retail or distribution channel.
Request samples through your account manager before committing to volume. Sample orders let you validate materials, packaging, and finish against your market expectations. Production orders then follow the contract pricing published for your trade account tier.
Private Label Process
From concept to delivery, our private label program is structured into four clearly defined stages.
Design and specification: we translate your brand direction into technical drawings, material selections, and packaging concepts. Sampling: physical prototypes are produced for approval and refinement.
Mass production: once samples are signed off, tooling is finalized and volume production begins under documented quality control. Delivery: goods are inspected, packed to your specification, and shipped with the compliance documentation your markets require.
Regional Compliance
Age-restricted products carry market-specific requirements. This section summarizes the frameworks we support.
Market-specific documentation is confirmed for your destination during onboarding. Labeling, language, and importer requirements vary by destination. Confirm the exact scope for your markets with your account manager so that shipments clear customs without delay.
Materials Guide
Understanding materials helps you position products accurately and answer buyer questions with confidence.
Our products use body-safe materials selected for durability and finish. Common options include medical-grade silicone, ABS with protective coatings, and aluminum components. Each material is documented with care and cleaning guidance.
Material disclosures and safety data are included in the technical files available through the Resource Center. Use these documents to support your own compliance and customer-facing specifications.
Warranty Policy
Clear warranty terms protect both your business and your customers. Here is how coverage is structured.
Standard products carry a manufacturer warranty against defects in materials and workmanship for a defined period from the invoice date. Warranty claims are handled through your account manager with supporting documentation.
Private label and custom programs may carry tailored warranty terms defined in your supply agreement. Consumables and accessories are covered separately as specified in the relevant product documentation.
FAQ
Answers to the questions professional buyers ask most often.