Home > Product Warranty
Thank you for shopping with Chisa- novelties as well as your interest in our products. All our products are designed with durability and reliability in mind. However, sometimes things can go wrong. When this happens, our Limited Warranty protects your investment.
Product Warranty covers your product against mechanical failure for 30 days from the time you purchase.As well as working parts that affect the function of the product. It does not cover wear and tear or damage caused by misuse, accident, neglect. Any attempt to open or repair product or its accessories voids warranty.
Aphrovibe / DiDi / BodyRythm / Jumper / Pure Naturally / Black Mont / Behave / Pump / R.G.B / Man Q / Meldy Woo / Best of Me
Jason.C / Hi Basic / M-Mello./ Hot Storm
Get Lock / GK Power
Should you decide to make a warranty claim, please make sure to include the following in your return package within 90 days of purchase:
1. Completed warranty form
2. Proof of purchase
3. The item itself in a zip lock bag separate from any paperwork
Chisa-novelties processes warranty claims within 5 working days of receiving the claim. Upon receiving the claim, a payment request for the shipping fee will be sent to you through PayPal. Warranty claims in which the shipping fee is not paid within 60 days of the sent PayPal request will be automatically closed and the product will be destroyed and no exchange granted. This warranty does not cover items damaged by battery corrosion or exposure to water (with the exception of waterproof items). It is suggested that items with removable batteries are removed when item is not in use. This product is sold as a personal massager.
Please fill out the below form, print, and mail within 90 days of purchase to the following address: ADD:No.69, Xinhe Road, Xinao Industry Zone, Hongqiao Town,Yueqing City, Zhejiang, China
Tel: 86 577 27776630 Fax::86 577 27776632 Email:email@example.com