Get Help

contact us

From Mon. to Sat. 8:00-17:30

+86 577 27776630

Home > Product Warranty

Thank you for your support and interest in Chisa products.We prioritize durability and reliability in every product we design. Nevertheless, unforeseen issues may arise. In these instances, our Limited Warranty covers your investment

The product warranty guarantees mechanical defects for a period of 30 days from the date of purchase, as well as essential parts that affect the operation of the product. For optimal performance, we recommend removing removable batteries when the item is not in use.

Aphrovibe丨Ballsy Super Cock丨Behave丨Beast in Black丨Best of Me丨Black Mont丨Body Rhythm丨

Breakout Pro丨Cal-King Dicks丨C++ THINGS丨Dark Muscle丨DELUX PURE NATURE丨DiDi丨Fashion Dude丨

Fashion Dude Neo丨Fierce Euphoria丨Fiona丨Hi-Rubber丨Intimate Melody丨Joy Jumper丨Keep Love丨

Man Q丨Melody Woo丨Missweet丨MX丨Naked Legend丨Pure Naturally丨Real Touch XXX丨R.G.B丨Rubicon丨

Senuelo丨SINS INQUISITION丨Sweet Breeze丨T-skin


Hi Basic丨Hot Storm丨M-mello丨Prof.Jason C


Basic Luv Theory丨COSY丨Crystal Jelly丨Get LockGK Power丨T-skin Real丨Real Touch S丨Stunt Worx丨

Super Me

Should you decide to make a warranty claim, please make sure to include the following in your return package within 90 days of purchase:

1. Completed warranty form

2. Proof of purchase

3. The item itself in a zip lock bag separate from any paperwork

Chisa-novelties processes warranty claims within 5 working days of receiving the claim. Upon receiving the claim, a payment request for the shipping fee will be sent to you through PayPal. Warranty claims in which the shipping fee is not paid within 60 days of the sent PayPal request will be automatically closed and the product will be destroyed and no exchange granted. This warranty does not cover items damaged by battery corrosion or exposure to water (with the exception of waterproof items). It is suggested that items with removable batteries are removed when item is not in use. This product is sold as a personal massager.

Please fill out the below form, print, and mail within 90 days of purchase to the following address: ADD:No.69, Xinhe Road, Xinao Industry Zone, Hongqiao Town,Yueqing City, Zhejiang, China    

Tel: 86 577 27776630  Fax::86 577 27776632 Email:info@chisa-novelties.com




By entering your name below, you agree that you are providing your signature electronically, and by doing so, you acknowledge that you have read and agree to the Chisa warranty and terms and conditions policies as stated here and on the official Chisa-novelties website.



From Mon. to Sat. 8:00-17:30

Copyright 2020 CHISA CROUP LIMLED, All Rights Reserved Worldwide
All models are 18 years or older.
Copyright 2020 CHISA CROUP LIMLED, All Rights Reserved Worldwide
All models are 18 years or older.